WHAT ARE MY DELIVERY OPTIONS?
Currently we offer standard tracked service via DHL and Royal Mail.
Rest of the World: £20
Please bear in mind your order may be delayed as as result of the Covid-19 situation.
WHAT COUNTRIES DO YOU SHIP TO? ARE DUTIES PAID BEFOREHAND?
We ship to all countries worldwide via DHL and your order is paid in GBP. We do not offer shipping on a DDP (Delivery Duties Paid) basis. The price to be displayed at checkout will be exclusive of any duties that may be charged to your country. We cannot cover for any additional charges that may be levied by the country you reside in. Please be conscious of this before purchasing.
Please note that if duties are not paid and the item is returned to us, you will be responsible for redelivery and we will not cover any charges incurred.
We offer complimentary collection of your order from our London studio in Marylebone. We will provide you dates and time slots for the collection of your order.
CAN I TRACK MY PARCEL?
Yes, you will receive a tracking email and can follow the progress of your order online via DHL or Royal Mail.
CAN I RETURN AN ITEM?
As this is a made to order project for a charity initiative, with all proceeds after costs going to charities. We do not encourage returns on these products. Please be considerate before purchasing.
For queries regarding your purchase, please contact us at firstname.lastname@example.org.
It is important that you read this policy together with any other privacy notice or fair processing notice that we may provide at or around the time that we collect or process personal data about you so that you are fully aware of how and why we are using that data.
We collect and ask you for certain personal data to provide you with the services offered on the website. For example, when you make purchases, contact our customer service team, request to receive communications, create an account, participate in our events or contests, or interact with the Site.
This personal data includes your:
- Contact details including name, email, telephone number and shipping and billing address
- Login and account information, including account holder name, password and unique user ID
- Personal preferences including your wish list as well as marketing and cookie preferences